Refund policy

We want you to be fully satisfied with your purchase. If for any reason you'd like to return a product for a refund, please review our return & refund guidelines below:

• Full Refund: We offer a 100% refund of the product value if the item is unopened, in good condition, and the packaging is not creased or damaged.

• Return Window: All returns must be initiated within 7 days of purchase.

• Delivery Charges: Delivery fees are non-refundable.

• Returns from Outside Nairobi or Mombasa: Customers outside these cities must arrange return shipping at their own cost.

• Returns within Nairobi or Mombasa: We will arrange free collection from your location.

• How to Initiate a Return: Please contact our customer service team via WhatsApp or Phone to request a return. Our team will guide you through the process.

For written support, please email us at support@protein.ke.